FAQ
The products discussed below have been researched, developed and manufactured by the bluechemGROUP. Many have been tested and certified as to their effectiveness by TUV in Germany, some have been adopted by motor manufacturers’ and are sold under their own brand. The products are safe to use on all vehicles and will not affect warranty.
>> Most Common Questions <<
Typically your order will be dispatched within 24 hours with a tracking number.
Same Day Shipping
Same day shipping applies to orders placed before 12pm. We do not operate on weekends therefore your order will be shipped the next weekday. (Excluding public holidays)
In some cases, delays might be experienced due to stock backorders or issues out of our control. In every case we will endeavor to contact you with an updated ETA or your order, as soon we possibly can.
Shipping Costs applies to orders within Australia only.
Flat rate shipping for orders in VIC, SA, NSW, WA, QLD, NT, TAS is as follows
1 x item $8.80
2 – 5 items $15.50
6 – 9 items $20.50 10 + items – please Contact Us
Note that there are restrictions on some quantities off bulky or flammable products.
Warranty
No warranty is given by bluechem as to the quality or suitability of the Goods for any purpose and any implied warranty, is expressly excluded. Bluechem shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.
Our information is based on careful examination and may be considered as reliable. However, all information supplied is non-binding advise. No liability for any printing errors. Technical modifications and errors are exempted.
Returns will only be accepted provided that,
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (or if you received an incorrect or defective item from bluechem). If you need to return an item, please Contact Us with your order details and information about the product you have ordered and would like to return.
Bluechem will respond with instructions for how to return items from your order with further shipping information. For return of the goods after consideration.
You should expect to receive your complete refund from bluechem within four weeks of bluechem receiving the returned item and the time it takes your payment method to process our refund request back to you.
However, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper provided, (5 to 10 business days) then the time it takes us to process your return of funds back to your payment method provided to us, this may take 3 to 5 business days.
Warranty
No warranty is given by bluechem as to the quality or suitability of the Goods for any purpose and any implied warranty, is expressly excluded. Bluechem shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.
Our information is based on careful examination and may be considered as reliable. However, all information supplied is non-binding advise. No liability for any printing errors. Technical modifications and errors are exempted.
No unless you are a fully qualified mechanical workshop.
No we do not sell retail to the public.
We only sell these products to qualified mechanics.
From new if possible, to maintain your vehicle.
Yes
Yes
Engine - Oil System Cleaner
Up to 5 Litres
Yes
Typically after 15 minutes with the engine idling.
Yes, the product is completely safe and will not damage engine components – i.e. gaskets and seals.
We recommend using Oil System Cleaner.
We recommend using Oil System Cleaner.
We recommend using Oil System Cleaner.
We recommend using Oil System Cleaner and then apply Oil System Care to the new oil.
Engine - Nano Engine Super Protection & Oil System Cleaner
Yes – independent test results show that Nano Engine Super Protection will work more effectively if the oil circuit is cleaned first.
Yes, the mixing ratio is 10:1.
Up to 5 litres in new oil.
No. They are safe to use on motorbike wet clutches.
Petrol / Diesel
80 Litres
Use Octane Premium to raise the Octane level of the fuel.
Yes see our PACKS in tank petrol or diesel products.
Apply a can of Fuel System Cleaner into unleaded tank or Common Rail into the Diesel tank.
Check for contamination of Diesel Bug and use Diesel Organic Cleaner on a full tank of Diesel fuel.
Clean the Injectors: Petrol – use Fuel System Cleaner, Diesel – use Diesel System Super Clean.
Use Diesel System Super Clean directly into the fuel filter canister.
Exhaust - Diesel
Apply 2 pack exhaust DPF Power Clean and OXICAT together with a full tank of Diesel fuel (up to 80 litres) and drive normally.
Typically within that tank of fuel.
If town driving use DPF Power Clean every two months.
Exhaust - Petrol
OPTION 1 – Use OXICAT with Premium Unleaded
OPTION 2 – Use OXICAT and Fuel System Cleaner with Premium Unleaded
OPTION 3 – Use OXICAT and Fuel System Cleaner with Premium Unleaded and also use Oil System Cleaner for optimal compression of the cylinders
Use OXICAT
Over the period used with up to 80 Litres of fuel in your vehicle.
Air Intake / Turbo / EGR
Use Diesel or petrol Applicator Sprays and OXICAT.
Use the 4 pack diesel with OXICAT.
Use the GDI 5 Pack
Where do I find Technical Information?
You can find all our Technical Information here